International Customers Important Information on Shipping , VAT & DUTY fees & Contact info

We Currently Ship to Canada, Spain, Germany,  Israel, Italy, Costa Rica, France, United Kingdom, Ireland, Australia, Denmark, Netherlands, Argentina, Austria, Belgium, Sweden, Norway, Croatia, Finland, Poland, Hungary, New Zealand, Chile, Costa Rica, Japan, Slovak, Portugal, Iceland, Switzerland, Slovenia.

International shipping to the majority of the Countries is $12.00 U.S.D. for up to four (4) Neck Illusions which are shipped in a white crush resistant box.  Shipping for bass guitar Neck Illusions is $12.00 U.S.D. for up to two (2) Neck Illusions which are shipped in a white crush resistant box.

International First class shipping orders please allow your order to arrive within 3-4  weeks after the order was placed due to customs protocol. (most countries deliveries are averaging 12-14 days)

Some countries have limited shipping options due to their customs protocol.  Orders shipped to Asian & South American Countries can take up to 1 month for delivery due to standard 14 day customs protocol.

PLEASE NOTE: VAT fees are not included in the purchase price of any Neck Illusions products or charged to the consumer during the check out process. All International shipments within the EU and some outside the EU may be subject to Import Duty Tax and/or Value Added Tax (VAT) fees. Please see chart below for current 2017 EU VAT rates.

Because we have no control over these additional import charges, we will not be held responsible for the payment of any of theses additional charges.

Most Packages are also required to be pick up at your local post. If your package shows as delivered  but was not left at your home or no card left , please contact your local post.

 

PLEASE NOTE: All U.K. customers  will be charged an additional £8.00 (claimed handling fee) from Royal Mail post if the parcel is subject to a VAT and/or Duty Tax.

PLEASE NOTE:  We will not able to offer refunds to the customer for orders that were returned to us because the customer did not pay any of these additional import, VAT or Duty taxes at the time of delivery.

Click here for CURRENT VAT RATES FOR EU & NON EU COUNTRIES

* Greece raised their VAT Rate from 23% to 24% on 1 June 2016.
* Romania lowered their VAT Rate from 20% to 19% on 1 January 2017.

PAYMENTS:

We do accept credit cards Visa, MasterCard, American Express, and Discover through Shopify POS encrypted system the safest way to pay.

 We accept PAYPAL

 Apple pay is also available

 We also accept bitpay

BUSINESS DAYS and HOURS

Business days are Monday-Friday, 8am-5pm

Phone (602) 524-2834  Monday-Friday 8am-5pm (MST) Closed Saturday & Sundays

You may also leave a message after hours and we will get back to you next business day. Our Shipping days are Mon-Fri

 

Can't find the information you need? Have questions on your order ?

contact us support@neckillusions.com