Payments , Contact, International Shipping & Costs Information
Due to USPS 2020 Shipping hike some shipping rates have been affected.
We Currently Ship to most countries with the exceptions of Mexico. India, Africa, and some Asian , Arabic and Eastern European countries due to slow custom protocols.
A few countries like ( Australia/ UK/Canada we do have Stamped Envelope shipping for 1 neck illusions for $4.00 this comes with no packaging, no tracking so we cannot guarantee delivery on this method of shipping. This means we can not offer refunds or product replacements if product does not get to you. We will send you an email when it is shipped out though.
International shipping to the majority of the Countries starts at $14.95 U.S.D. for up to four (4) Neck Illusions which are shipped in a white crush resistant box. Shipping for bass guitar Neck Illusions is $14.95 U.S.D. for up to two (2) Neck Illusions which are shipped in a white crush resistant box. Shipping for Keyboard Illusions is 14.95 for (1) .
International First class shipping orders please allow your order to arrive within 3-4 weeks after the order was placed due to customs protocol. (most countries deliveries are averaging (14 days not including weekends)
Some countries have limited shipping options due to their customs protocol. Orders shipped to Asian & South American Countries can take over 1 1/2 months for delivery due to standard 14 day customs protocol.
PLEASE NOTE: VAT fees are not included in the purchase price of any Neck Illusions products or charged to the consumer during the check out process. All International shipments within the EU and some outside the EU may be subject to Import Duty Tax and/or Value Added Tax (VAT) fees. Please see chart below for current 2020 EU VAT rates.
Because we have no control over these additional import charges, we will not be held responsible for the payment of any of theses additional charges.
Most Packages are also required to be pick up at your local post. If your package shows as delivered but was not left at your home or no card left , please contact your local post.
PLEASE NOTE: All U.K. customers will be charged an additional £8.00 (claimed handling fee) from Royal Mail post if the parcel is subject to a VAT and/or Duty Tax.
PLEASE NOTE: We will not able to offer refunds to customers for items returned to us because the customer did not pay any of these additional import, VAT or Duty taxes at the time of delivery.
PLEASE NOTE: We do not mark any package as "Gift" unless it is a zero amount package.
We accept credit cards Visa, MasterCard, American Express, and Discover through Shopify POS encrypted system the safest way to pay. We also accept Paypal, Apple pay & Bit pay
OUR BUSINESS DAYS AND HOURS
Phone (602) 524-2834 Monday-Friday 8am-5pm (MST)
We are closed Saturday & Sundays
You may also leave a message after hours and we will get back to you next business day.
Can't find the information you need? Have questions on your order ?contact us firstname.lastname@example.org